FAQS

Below FAQ are some common concerns of our clients before purchasing an item, if you have other questions, please contact us here.

Do you guarantee the authenticity of your products?

SARTORIALE enjoys a well-established, direct relationship with designers, manufacturers and official dealers. We are thus able to offer you a selection of authentic products of the highest quality.

Before being published for sale online, each item is subject to scrupulous checks by a team of experts to guarantee it meets our high quality standards. If the product passes this inspection, it is fitted with a security seal protecting it against possible counterfeiting attempts.

If you would like more information on specific items, please do not hesitate to contact us, we are always happy to help.

We accept Visa, MasterCard, American Express, Maestro and JCB cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to our site.

We ship from one of our warehouses in the USA, or the EU.

From our EU location all packages will be shipped with FEDEX Priority (1-3 Days). The actual price of these services is much higher, than what we are charging.

Yes, we have a 14 Days Return-Money Back policy. Shipping paid both ways by the buyer (in case of free shipping, $25 shipping charge will be deducted), item must be received in the same condition as it arrived, unaltered, with all labels, etc attached. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. Items such as Final Sale items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned. All return conditions apply to exchanges as well.
Clearance sale items can only be returned in exchange of store credit.

Orders are usually shipped the same day (if paid by 2pm EST) by FEDEX, or USPS. Worldwide buyers welcome!