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Processing & Handling
- Orders are typically shipped the same day if payment is received by 2 PM EST.
- We ship worldwide from our EU location and from one of our U.S. warehouses.
- All international packages are shipped with DHL or FedEx.
Shipping Charges & Options
To Europe and the United States:
- Expedited International Shipping: $39 (1–2 business days)
- Free shipping on orders over $750
- Orders from our EU warehouse to the U.S. are shipped via FedEx Priority (1–3 business days).
- Update Regarding U.S. Shipments: To ensure we can continue fulfilling orders amidst shifting U.S. trade policies, we are pausing our "all-in" DDP shipping service. U.S. import duties and taxes are no longer included in our pricing. Customers should expect to pay applicable customs fees directly to the courier. We appreciate your understanding as we navigate these regulatory changes.
Rest of the World:
- Rates and delivery times vary by destination.
- All international shipments outside the EU are sent DDU (Delivered Duty Unpaid). Duties and taxes are not included at checkout, and the buyer is responsible for any applicable fees upon delivery.
Duties are non-refundable in the event of a return.
View our full return policy at:
FAQ
- What’s your return policy?
Returns accepted within 14 days of delivery. Items must be unused, with tags and original packaging.
- Who pays return shipping?
Buyer pays return shipping. If your order had free shipping, $29 will be deducted from your refund.
- Are all items returnable?
No. Final Sale, underwear, swimwear, sunglasses, gift cards, shoe care, and Canada Goose items are non-returnable.
- Can I return sale or discounted items?
Only eligible for exchange or store credit.
- How do I start a return?
Contact us for approval → ship within 7 days → email tracking → allow 7 business days for processing.
- How are refunds issued?
Refunds go to your original payment method. Processing may take up to 10 business days.
- Exchanges?
Return first, then place a new order.
- EU orders?
14-day return allowed. Buyer covers shipping.
- Duties & taxes (U.S. orders)?
Paid at checkout. Non-refundable if you return the item.
If you have any further questions, we’re here to help. Contact us at support@sartoriale.com.
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