JOHNSTONS of Elgin Navy Blue Wool Turtleneck Sweater XL Made in Scotland

Orders are usually shipped the same day (if paid by 2 pm EST). Worldwide buyers welcome! From our EU location, all packages will be shipped with DHL or FedEx. We ship from one of our warehouses in the USA or the EU.

Shipping charges:  

• To Europe and The United States

  • Expedited International Shipping (1-2 days) for up to $29
  • Free shipping on orders over $750 (Free Shipping does not apply during certain promotions, or sales)
• We charge up to $59 for shipping to the Rest of The World. 

Note: We are not responsible for Customs Duty or Taxes.

View our full return policy at:

Return Policy

FAQ

• What’s your return policy?

Returns accepted within 14 days of delivery. Items must be unused, with tags and original packaging.

• Who pays return shipping?

Buyer pays return shipping. If your order had free shipping, $29 will be deducted from your refund.

• Are all items returnable?

No. Final Sale, underwear, swimwear, sunglasses, gift cards, shoe care, and Canada Goose items are non-returnable.

• Can I return sale or discounted items?

Only eligible for exchange or store credit.

• How do I start a return?

Contact us for approval → ship within 7 days → email tracking → allow 7 business days for processing.

• How are refunds issued?

Refunds go to your original payment method. Processing may take up to 10 business days.

• Exchanges?

Return first, then place a new order.

• EU orders?

14-day return allowed. Buyer covers shipping.

• Duties & taxes (U.S. orders)?

Paid at checkout. Non-refundable if you return the item.

For a Limited Time We Cover U.S. Duties—with Store Credit Back to You*

If you have any further questions, we’re here to help. Contact us at support@sartoriale.com.