RETURN POLICY
View our full return policy at:
FAQ
- What’s your return policy?
Returns accepted within 14 days of delivery. Items must be unused, with tags and original packaging.
- Who pays return shipping?
Buyer pays return shipping. If your order had free shipping, $29 will be deducted from your refund.
- Are all items returnable?
No. Final Sale, underwear, swimwear, sunglasses, gift cards, shoe care, and Canada Goose items are non-returnable.
- Can I return sale or discounted items?
Only eligible for exchange or store credit.
- How do I start a return?
Contact us for approval → ship within 7 days → email tracking → allow 7 business days for processing.
- How are refunds issued?
Refunds go to your original payment method. Processing may take up to 10 business days.
- Exchanges?
Return first, then place a new order.
- EU orders?
14-day return allowed. Buyer covers shipping.
- Duties & taxes (U.S. orders)?
Paid at checkout. Non-refundable if you return the item.
If you have any further questions, we’re here to help. Contact us at support@sartoriale.com.