Orders are usually shipped the same day (if paid by 2 pm EST). Worldwide buyers welcome! From our EU location, all packages will be shipped with DHL or FedEx. We ship from one of our warehouses in the USA or the EU.
Shipping charges:
To Europe and The United States
Note: We are not responsible for Customs Duty or Taxes.
We will accept merchandise returns within the specified time frames and issue a reimbursement or store credit for the product only under the following conditions:
The products must remain unused, unworn, unwashed, and in the same condition as received. The products must retain their identification tag and attached labels. The original packaging of the products must accompany the return. The products must be free from damage.
Return should be shipped within 7 days from approval with a traceable service, and we must be notified of the tracking number.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Sale items, Underwear, Swimwear, Sunglasses, Shoe Care products, and gift Cards cannot be returned. Canada Goose items are FINAL SALE and cannot be returned.
Merchandise bought during promotions can only be returned for exchange or store credit.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The customer is responsible for the return shipping cost.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@sartoriale.com.
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